COVID-19 Health & Safety

At Noah’s Ark Waterpark, the health and safety of our Guests and Team Members is our top priority.
We will strive to ensure a clean and safe work environment for our staff, suppliers and contracted partners, and a clean, safe and fun experience for our visitors. This page details the many measures being taken to protect our Guests and Team Members.

While we are committed to these enhanced standards, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please read all information on this page to best prepare your group for a visit to Noah’s Ark Waterpark.

What We’re Doing to Keep You Safe

Pre-Visit and Arrival Safety Measures

• If you have a fever or are displaying other symptoms of COVID-19, please stay home.
• In order to maintain our reduced capacity, all Guests will need to pre-purchase admission in advance and RSVP for the day they wish to visit through our online registration system.
• Those who have already purchased a ticket or Season Pass will need to make a reservation through our online registration system.
• Walk-up visitors with a form of admission (ticket or Season Pass) will be admitted without a reservation until Noah’s Ark Waterpark’s predetermined capacity limit is reached.
• If the date you wish to visit is not available for a reservation, please select another day.
• Ticket and Season Pass sales will be conducted online. Third parties such as stores and community organizations will not sell hard tickets in 2020. In order to reduce hand-to-hand exchanges, tickets and Season Passes will not be sold at the park; they must be purchased online.
• All entrants (Guests, Team Members, Vendors and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering Noah’s Ark Waterpark. Anyone with a temperature at or above 100.4 degrees, or exhibiting symptoms of COVID-19, will be denied entry. The travel party of a person denied entry will also be unable to visit that day.
• All entrants will be required to wear facial coverings. The only exceptions are for children age three and younger and those with a valid medical condition.
• Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
• Those without a facial covering will be able to purchase them at park retail locations.
• Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• Enhanced sanitization throughout the entrance areas including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
• In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
• Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Noah’s Ark Waterpark.

Waterpark Safety Measures

• Capacity of pools and indoor facilities within Noah’s Ark Waterpark will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
• In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Park staff will monitor pools to ensure social distancing between travel parties, along with conducting standard water safety practices
• Enhanced sanitization throughout the park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
• Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
• Hand sanitizer and facial coverings are available for purchase at park retail locations.
• Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
• Lifeguards will not wear facial coverings in compliance with water safety best practices
• Guests will be required to wear facial coverings except children under age three or those with a valid medical condition.
• Guests may remove their facial coverings to engage in water-related activities, to include swimming in pools, on water slides and water attractions, or while walking to/from these activities. Coverings may also be removed in order to eat.
• Some attractions may be closed during this initial opening phase, or closed for the entirety of the summer, if Noah’s Ark Waterpark management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.

Food & Beverage Safety Measures

• Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) must be thoroughly disinfected and on a routine schedule after opening (PEU FB pages 80-83).
• Indoor and outdoor tables and chairs must be thoroughly disinfected after each customer’s use.
• Different Entrance and Exit must be designated when possible to avoid or reduce face to face exposure.
• Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry your hands. Ensure the restocking of soap, paper towels and sanitizer. This practice must be at the beginning of the shift and throughout the day.
• Touching of face and hair must be avoided. Hands must be washed following the guidelines above.
• Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees should frequently sanitize all contact points.
• In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
• Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields. Hair restraints are required by Noah’s Ark Waterpark in all kitchen areas.
• Guests will be required to wear facial coverings except children under age three or those with a valid medical condition.
• Grab n’ Go is permissible only if the items are individually packed with appropriate label and bottled drinks. 
• Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
• Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
• Soda/ICEE Souvenir Cup refills will be served over the counter by an attendant using paper cups.
• Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
• Napkins will still be available from the no-touch dispensers.
• We strongly recommend Guests utilize contact-less payment for all food and retail items.

Retail Safety Measures

• Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) must be thoroughly disinfected and on a routine schedule after opening.
• All Guests and Team Members will be required to wear facial coverings. The only exceptions are for children age three and younger and those with a valid medical condition.
• Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
• Facial coverings and hand sanitizer will be available for purchase them at park retail locations.
• Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted, and plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
• Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Noah’s Ark Waterpark.
• Purchases should be bagged by the team member suing a bag supplied by the park.  Team members are prohibited from bagging the purchase in a guest provided bag.  Team member can allow guest to bag their own purchase if necessary.
• Fitting Rooms should be closed and off limits to the guests.
• All Sales final, if you do have a return the product cannot go back on the floor.  Create a damaged Box for all returns and keep separate from all merchandise.

Working Together to Avoid COVID-19

The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Noah’s Ark Waterpark healthy and safe.

Guest Responsibilities

• Wear facial coverings per CDC guidelines.
• Submit to temperature check upon arrival.
• Wash hands often with soap and water.
• Avoid touching your face.
• Maintain six feet of social distance from others not in your travel party.

Guests should familiarize themselves with Centers for Disease Control and Prevention guidelines and evaluate their risk in determining whether they should visit our facility. If you or a member of your household are ill or think you may be getting ill, or you have been in contact with someone diagnosed or suspected of having COVID-19, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.